Privacy policy
Upprism (“Upprism,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or communicate with us.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect personal information that identifies, relates to, describes, or could reasonably be linked to you. The types of personal information we may collect include:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as products purchased, order details, payment status, shipping details, returns, refunds, and customer support requests.
Payment information, such as payment method details. Payment information is processed securely by our payment processors and Shopify. We do not directly store your full payment card details.
Account information, if you create an account, such as username, password, preferences, and account settings.
Device and usage information, such as IP address, browser type, device type, operating system, pages visited, time spent on the website, referring URLs, and interactions with our website.
Marketing and communication information, such as your email preferences, SMS preferences, product interests, and responses to promotions.
2. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you, when you place an order, create an account, contact us, subscribe to emails, or otherwise provide information to us.
Automatically, when you visit our website through cookies, pixels, analytics tools, and similar technologies.
From service providers, such as Shopify, payment processors, shipping providers, analytics providers, advertising platforms, and customer support tools.
From marketing partners, including advertising and analytics platforms that help us understand customer behavior and improve our marketing.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
To process and fulfill orders, including payment processing, shipping, delivery, returns, refunds, and order confirmations.
To provide customer support, including responding to questions, complaints, order issues, and return requests.
To operate and improve our website, including website performance, analytics, fraud prevention, security, and user experience.
To send marketing communications, such as promotional emails, offers, abandoned cart reminders, and product updates, where permitted by law.
To show personalized advertisements, including ads on platforms such as Facebook, Instagram, Google, TikTok, or other advertising networks.
To prevent fraud and protect our business, including detecting suspicious activity, unauthorized transactions, chargebacks, and misuse of our Services.
To comply with legal obligations, including tax, accounting, regulatory, law enforcement, or dispute-resolution requirements.
4. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar tracking technologies to operate our website, remember your preferences, analyze traffic, improve performance, and personalize advertising.
These technologies may collect information such as your IP address, device type, browser type, pages visited, products viewed, items added to cart, purchases, and interactions with our ads.
You can control cookies through your browser settings. However, disabling cookies may affect how certain parts of our website function.
5. How We Share Personal Information
We may share your personal information with third parties where necessary to operate our business and provide our Services. This may include:
Shopify, which hosts and powers our online store.
Payment processors, to securely process payments.
Shipping and fulfillment providers, to deliver your order.
Marketing and advertising partners, to show relevant ads and measure advertising performance.
Analytics providers, to understand website traffic and customer behavior.
Customer support tools, to help us respond to inquiries.
Legal, regulatory, or law enforcement authorities, if required by applicable law or necessary to protect our rights.
We do not sell your personal information for money. However, some privacy laws may consider certain advertising or tracking activities to be a “sale,” “sharing,” or “targeted advertising.” Depending on where you live, you may have the right to opt out of such activities.
6. Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information when you visit, use, or make a purchase through our store. Information you provide through our store may be shared with Shopify and processed by Shopify to provide store functionality, checkout, payments, analytics, fraud prevention, and other services.
Shopify may also process personal information independently in accordance with its own privacy policies.
You can learn more about Shopify’s privacy practices by visiting Shopify’s privacy policy at:
https://www.shopify.com/legal/privacy
7. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before providing personal information to them.
8. Marketing Communications
If you sign up for our marketing emails or SMS messages, we may send you promotional messages about products, offers, discounts, and updates.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails. You may also contact us at:
Even if you unsubscribe from marketing messages, we may still send you non-promotional messages related to your orders, account, shipping, refunds, or customer service.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, complying with legal obligations, resolving disputes, preventing fraud, enforcing agreements, and maintaining business records.
The exact retention period depends on the type of information and the reason we collected it.
10. Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.
You are responsible for keeping your account login information secure. Do not share your password or account credentials with others.
11. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us at upprism.shop@gmail.com, and we will take appropriate steps to delete the information.
We do not knowingly sell or share personal information of individuals under 16 years of age.
12. Your Privacy Rights
Depending on where you live, including if you are a resident of certain U.S. states such as California, Colorado, Connecticut, Utah, Virginia, or other states with privacy laws, you may have certain rights regarding your personal information.
These rights may include:
The right to know what personal information we collect, use, disclose, or share.
The right to request access to your personal information.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information.
The right to request a copy of your personal information.
The right to opt out of targeted advertising, sale, or sharing of personal information, where applicable.
The right not to be discriminated against for exercising your privacy rights.
To exercise these rights, contact us at:
We may need to verify your identity before processing your request. We will respond within the time required by applicable law.
13. California Privacy Notice
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), may provide you with specific rights regarding your personal information.
In the past 12 months, we may have collected the following categories of personal information:
Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and online identifiers.
Commercial information, such as products viewed, products purchased, order history, and transaction information.
Internet or electronic network activity, such as browsing activity, interactions with our website, and interactions with advertisements.
Geolocation information, such as approximate location based on IP address.
Inferences, such as product interests, shopping preferences, and marketing segments.
We collect and use this information for the business and commercial purposes described in this Privacy Policy.
We may disclose personal information to service providers, payment processors, shipping providers, marketing partners, analytics providers, and other vendors that help us operate our business.
We do not sell personal information for money. However, some advertising activities may be considered “sharing” under California law. California residents may request to opt out of such sharing by contacting us at:
14. International Users
If you access our Services from outside the United States, please understand that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
These countries may have data protection laws that differ from those in your country.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Continued use of our Services after changes are posted means you acknowledge the updated Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us at:
Upprism
Bohova 12 A
Maribor, Slovenia
Email: upprism.shop@gmail.com